Virus removal tool saved my computer in minutes! Needless to say, they have just lost a long standing customer. So Sophos are leaving us high and dry at the end of this month with no protection because the won't renew our licence or provide anything new because they can't. Having been reminded that I needed a new licence, I approached a reseller only to be told that the product is now deemed to be out of date and I will need to replace the whole thing but wait, because of chip shortages I can't do that at the moment. Not only do they not deal with you, now you can't even contact them because the link to contact them in their reminder email sends you to a non-existant mail box. Each year, you need to buy a new licence to keep it working but Sophos will not actually sell you this, it's beneath them to deal with their customers and you must go to a 'reseller' who adds a significant mark up. The real Sophos can't explain any of this and so far has refused to refund my partial payment for the annual antivirus scan.įor several years I have had a Sophos firewall in my business, it wasn't cheap to install. For some reason these south Asian outsourced companies think Americans can not retain south Asian names so the individuals are sporting these improbable names. Don't know if Sophos does outsource: either way I am out money. I also spoke with "Melvin Carter" and "David Wayne, with Infinite Solutions, at 1-87. A warning: I do not know if I was cheated by Sophos or if I was scammed by "Steve McCoy" at 65, ext 121, though I last dealt with " Mr. I called the number but was put off about a partial refund and have never received one. I asked the local store to take everything off. Apparently I was NOT talking to Sophos and di not know this.
But then lots of problems ensued and someone took control of my computer-it was hacked.
but when I started having problems last week I called and was told that my protection was outdated and that Infinite Solutions and something called Bro would be put on. Once a year Sophos would tell me I needed to pay for service the last time was in January. I am now looking for a new anti virus provider that can look after me as my degree is in physics and not computer science! My question is that I thought I had bought Sophos so that it would clean threats up for me. Then gave me a US (I am in Spain) phone number for help. Tech support gave me more advanced techy reading to do. I went to the help facility and the person there told me to talk to tech support. Please follow the instructions for removing applications." Which led me to a load of technical stuff I don't understand (remember I am a Home user).
#Sophos reviews 2019 software#
The system told me I had this - Coinhive JavaScript cryptocoin miner Then I went to "read more" and there was something that could be dowloaded "to clean up viruses that my software has missed"! Some advert for Sophos! Then I read this "Recovery Instructions: Cleanup for this potentially unwanted application (PUA) is available with Sophos Anti-Virus for Windows 2000/XP/2003, version 6.0. I thought Sophos Home was supposed to take care of security for me. (Sophos magically appeared on my computer as soon as my Norton subscription ran out so when I was unprotected) If you really need antimalware software, then invest in other companies like Norton or Mcafee that I've used in the past with no problems.
#Sophos reviews 2019 Pc#
1) Learn coding to try and get it off that way or 2) Factory reset my entire pc just so I can get that ridiculous programme off (if that even works) Sophos is built like and acts like malware using up all my CPU and memory whilst being virtually impossible to uninstall. Nothing has worked so I have 2 options now. Their customer support is almost non-existent, and I have to use online forums to try and resolve my issue.
#Sophos reviews 2019 password#
I don't have that password and have never received one. I've tried every conceivable method to get this programme of my pc but can't, why? because it all boils down to a simple but questionable feature called tamper protection that requires a password to get it to uninstall of your PC (I have seen many reviews where it doesn't even fully uninstall from the pc). It is using up all of my CPU and memory when I'm just on my desktop with no apps open. This product has suddenly just appeared on my pc, and I can't get it off.
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